2021-01-27 (valid until 2021-11-27)

In-Store Shopper

Why shop and deliver with Instacart?

We’re on a mission to revolutionize grocery shopping. Our technology gives customers access to their favorite stores online, so they can order groceries from anywhere. In-Store Shoppers receive these orders through an app on their smartphone and then shop and bag the groceries in-store before moving on to the next order.

• Start earning quickly, and get paid weekly
• Work with a great team
• Set your own schedule
• Hand select the customer's order in-store and bag for pick-up
• No education required

Basic Requirements:

• Be 18 or over
• Be eligible to work in the United States
• Education: None required (No qualifications required)
• Experience: None required (No experience required)
• Have consistent access to and be able to effectively use a recent smartphone (iPhone 5 / Android 4.4 or newer)
• Be able to lift between 30-40 lbs with or without an accommodation
• Safe driving, Should be able to drive (for Full service shopper only, not for in-store shopper)

Additional Information:

If you have experience in the grocery industry, you might want to consider joining the Instacart team to earn great money. We also welcome interested individuals from other industries and backgrounds. Shopping with Instacart is great for anyone looking for flexible, seasonal, entry level, weekend, weekday, after school, temporary or any type of part-time opportunities.

Instacart is committed to diversity in its workforce. Instacart is an equal employment opportunity employer and considers qualified applicants without regard to any prohibited ground of discrimination under applicable human rights legislation, and provides accommodation to applicants and employees with disabilities and as otherwise required in accordance with applicable laws.

Instacart also values providing applicants with a fair chance to pursue employment opportunities. Instacart will evaluate criminal histories in accordance with this value and applicable local, state, and federal laws, and will tailor any consideration of criminal histories to the requirements of the contract engagement sought. For all individuals applying to work in San Francisco, Los Angeles, and Philadelphia, Instacart will consider individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

About this Job

Instacart Frequently Asked Questions

What is Instacart?

• Instacart is a technology-driven, on-demand grocery delivery service Tops Friendly Markets is partnering with to provide the service of online ordering, shopping and delivery of groceries to the customer's home.

Who is doing the shopping and delivery?

• Instacart has a network of Instacart Shoppers. Instacart Shoppers pick, check out, and pack specific items on a customer’s shopping list and then deliver the order directly to the customer. Customers usually purchase products on Monday-Sunday 6am-10pm

What are the delivery hours?

• The typical delivery hours are between 9 am and 10 pm. Instacart account creation is required. (On holidays, delivery hours are subject to change per store holiday hours.)

How far in advance can customers place an order/what is the delivery window?

• Orders can be placed up to 7 days prior to delivery designated by the customer at check out. Orders can be scheduled for delivery in as little as one hour or within the next 2 hours, depending on Instacart’s Shopper availability.
• The customers can view available delivery times for their area after building a shopping list and then clicking checkout on Instacart’s virtual store.

What products will TOPS be offering for delivery with Instacart?

• Customers will be able to order most items available in-store including frozen items, produce, meat, seafood and prepared foods. The below items will not be available through Instacart at this time:
• Alcohol
• Tobacco
• Pharmacy prescription
• OTC drugs / products where ID is required
• Catering
• Carryout Café “made to order” options (e.g. subs, pizza, chicken wings)
• Special order products (e.g. custom cakes)
• Gift cards

Where does Instacart deliver?

• Instacart will be delivering to addresses within a 20 minute drive time from selected TOPS stores in NY & PA. In general, Instacart will not deliver across state lines. Delivery areas are typically defined by ZIP codes. In order for customers to check if their ZIP code is serviced by Instacart, they may go to TopsMarkets.com/Instacart, and click the link “start shopping”, and type in their ZIP code when prompted.

How do customers place an Instacart order?

• Customers can visit TopsMarkets.com/Instacart, click on the link “start shopping” and sign up for an Instacart account. Once the customer's account has been made, they can begin creating their grocery order through the Instacart virtual store.

How much does the Instacart cost?

• Instacart charges customers a delivery fee to cover the cost of having their groceries delivered. Learn more about delivery fees on Instacart’s website.
• In some instances, TOPS adds an Instacart shopper fee to the price of the item to cover the cost for this service.
• In addition, Instacart defaults to an optional 10% service amount of customer's total order; however, the customer is able to remove this amount before finishing the order placement. The optional service amount is used by Instacart to provide higher guaranteed commissions to shoppers through the Instacart platform. This payment is not a tip and won’t go directly to the shopper who delivered the customer's order.
• It is customary to add a tip of 5-20% for shopper/delivery person.

What if an ordered item is out of stock in-store?

• Customers can designate specific replacements in case an item is out of stock during the checkout process. If a specific replacement is not designated, Instacart’s shoppers will choose a replacement item that is comparable to the original based on brand, flavor, size, dietary considerations, and price. Customers are notified of replacements and have the opportunity to approve the replacement during the shopping process or request a refund for the item.
• Instacart also has a chat feature that allows customers to communicate in real-time with their Instacart Shopper during the shopping process to discuss changes and/or last minute needs. Shoppers make every effort to confirm replacements with the customer before checking out.

What happens if prices change between when the customer place an order and when the Shopper purchases the products?

• The price customers pay for a product ordered through Instacart is the price the product was at the time they placed their order. Price changes at the time of delivery do not affect customers' payment for the original order.